Want change? Change the environment.
One of the most consistent findings in psychology is that people behave differently when their environment changes. When we are in a place where people are quiet (church), we are quiet. When we are in a place where people are loud (stadiums), we are loud. When we are driving and the lanes narrow, we slow down. When they widen, we speed up again. This may seem obvious, but when we try to make change at work, we often obsesse about the people involved rather than their environment. Often the easiest way to drive change is to shape the environment.
http://www.techcrunch.com/2010/02/06/the-war-on-interruptions-an-excerpt-from-switch-how-to-change-things-when-change-is-hard/
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